--- title: "Block Maintenance Bournemouth | Managing Agent Contractor Dorset | Novopro" description: "Planned and reactive block maintenance for managing agents and housing providers across Bournemouth, Poole and Dorset. One contractor, one accountable contact. Prompt response. 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One contractor, one accountable contact. Prompt response. Call 01202 012290.", "provider": { "@type": "LocalBusiness", "name": "Novopro Fire Protection Ltd", "telephone": "01202 012290", "address": { "@type": "PostalAddress", "addressLocality": "Bournemouth", "addressRegion": "Dorset", "addressCountry": "GB" }, "sameAs": [ "https://maps.app.goo.gl/tRQHdKvdTvAFHHiF6", "https://www.facebook.com/p/NovoPro-Bournemouth-61553845277949/" ] }, "areaServed": [ "Bournemouth", "Poole", "Christchurch", "Wimborne Minster", "Ferndown", "Blandford Forum", "Dorchester", "Weymouth", "Dorset", "Hampshire", "Wiltshire" ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How do you price block maintenance?", "acceptedAnswer": { "@type": "Answer", "text": "Either on a fixed monthly PPM retainer plus time-and-materials reactive, or on a per-block fixed annual fee inclusive of agreed reactive volume. We quote both models from the schedule of services and let you choose the commercial structure." } }, { "@type": "Question", "name": "What response times do you offer?", "acceptedAnswer": { "@type": "Answer", "text": "We work 8:00am to 4:30pm, seven days a week. Life-safety and security tickets are prioritised first across all the postcodes we cover, habitability tickets scheduled promptly across Dorset, Hampshire and Wiltshire. Novopro does not currently offer out-of-hours or emergency call-outs." } }, { "@type": "Question", "name": "Can you act as principal contractor on planned works?", "acceptedAnswer": { "@type": "Answer", "text": "Yes: for projects under the CDM 2015 notifiable threshold, with full RAMS pack, principal contractor agreement, weekly progress reporting and resident notification programme." } }, { "@type": "Question", "name": "Do you cover both residential and mixed-use blocks?", "acceptedAnswer": { "@type": "Answer", "text": "Yes: purpose-built blocks, converted blocks, mixed retail-and-residential, sheltered housing and commercial multi-let. Compliance regime adjusted to the building's regulatory profile." } }, { "@type": "Question", "name": "What size portfolio do you take on?", "acceptedAnswer": { "@type": "Answer", "text": "Anything from a single 12-flat block to a 40-block portfolio. We don't subcontract reactive trade base: keeping consistency, but the scale we can absorb in any quarter is limited. Larger portfolios mobilised in phases." } }, { "@type": "Question", "name": "What company are you registered as?", "acceptedAnswer": { "@type": "Answer", "text": "Novopro Fire Protection Ltd, Company Number 17225932, registered in England. Insurance and accreditation documentation can be discussed at quote stage." } }, { "@type": "Question", "name": "How do you handle resident complaints?", "acceptedAnswer": { "@type": "Answer", "text": "All resident-facing works run with 48-72 hours' notice. Complaints logged against the job reference, with response within 24 hours and resolution targeted at 5 working days. Reported in the monthly portfolio report." } }, { "@type": "Question", "name": "What's the minimum contract length?", "acceptedAnswer": { "@type": "Answer", "text": "12 months on the PPM retainer to allow the cycle to bed in: break clause at 6 months on either side for SLA non-performance. Reactive-only relationships are project-by-project, no contract required." } }, { "@type": "Question", "name": "Can you take on a block mid-year?", "acceptedAnswer": { "@type": "Answer", "text": "Yes: we mobilise mid-cycle regularly, with an opening-position survey to baseline compliance status and a 90-day plan to close out any inherited issues." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://novopro-fire.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://novopro-fire.co.uk/services" }, { "@type": "ListItem", "position": 3, "name": "Block Maintenance", "item": "https://novopro-fire.co.uk/services/block-maintenance" } ] } ] --- Bournemouth, Dorset [hello@novopro.services](mailto:hello@novopro.services) Open 7 days 8:00am – 4:30pm Firequal Qualified [![Novopro Fire Protection](/__l5e/assets-v1/85b35ff4-3201-4053-94ae-8d4a67cdd7d0/logo.png)](/) [Services](/services) [Service Areas](/service-areas) [Our Work](/our-work) [About](/about) [Reviews](/reviews) [Contact](/contact) [01202 012290](tel:+441202012290)[Request Survey](/contact) 1. [Home](/) 2. [Services](/services) 3. Block Maintenance ![Novopro Fire Protection block maintenance van at Ocean Heights residential block, Bournemouth](/__l5e/assets-v1/facf57a7-ae85-4e4e-8ca2-a7149cc08178/novopro-fire-protection-block-maintenance-ocean-heights-bournemouth.jpg) Block Maintenance · Bournemouth, Poole & Dorset # Block Maintenance For Managing Agents Across Bournemouth & Dorset. Planned and reactive maintenance contracts for managing agents, RMCs and housing providers across Dorset, Hampshire and Wiltshire, one contractor across fire-safety, building, plumbing and decoration trades, one named contact at your desk, one set of paperwork that reconciles cleanly to scope. Prompt response across all postcodes we cover. [Request A Survey](/contact) [01202 012290](tel:+441202012290) Qualified · Firequal Qualified · BS 8214 Compliant · Bournemouth-Based One accountable team on every job Prompt response across all postcodes we cover RAMS supplied up front Resident-aware delivery on every job Service Overview ## Block Maintenance: The Brief, In Plain English. ### What It Is End-to-end block maintenance: communal area decoration cycles, lighting and door repairs, reactive plumbing and roofing, fire-safety compliance works, EICR remediation, lift-area joinery, gate and entry-system maintenance. Delivered to a published service-level agreement with monthly reporting against KPI. ### Who It's For Managing agents (ARMA / IRPM-regulated), Right To Manage companies, housing associations, freeholders and commercial landlords managing residential or mixed-use blocks across Dorset, Hampshire and Wiltshire. ### When You Need It On planned cycles, on reactive call-out, on FRA close-out, on PPM programme rollout, and during inter-tenancy refurbishments. Most clients run a mixed model: monthly PPM visit plus reactive cover plus an annual capex programme. ### Why It Matters Most blocks are maintained by 4-6 different contractors, none of whom own anything end-to-end. The result is paperwork gaps, scope overlaps, and a managing agent's surveyor doing the integration work themselves. We consolidate the trade base into one accountable contractor, with one scope of works and one set of reports. What Happens If You Wait ## The Cost Of Doing Nothing. The cost of bad maintenance isn't the contractor invoice: it's the property manager's time spent chasing missed visits, the resident complaints from poorly delivered works, and the planned programmes that slip into next year's budget. Multi-contractor blocks rack up hidden cost: 15-25% management overhead that disappears when one contractor owns the schedule. ### Risks Of Ignoring It - → Compliance dates missed because no single contractor owns the calendar. - → Resident-experience damage from inconsistent trade quality across the block. - → Budget overruns from emergency call-outs that should have been planned. - → Insurance claim repudiation where maintenance records can't be retrieved at incident. - → Property manager bandwidth drained on contractor coordination rather than asset management. ### Common Mistakes Customers Make - × Sourcing by lowest hourly rate: true cost includes coordination, paperwork and rework. - × Letting reactive call-outs run without a planned programme: every visit becomes a one-off. - × Accepting variable paperwork standards across trades, your audit trail is only as good as the weakest sign-off. - × Treating the contractor as transactional rather than as a portfolio asset: losing institutional knowledge of each block. - × Skipping the SLA: without service levels you're managing a relationship, not a contract. Our Process ## First Call To Final Sign-Off. 01 ### Inspection Site visit at an agreed access window: measurements, photographs, scope and constraints recorded against your reference. 02 ### Diagnosis Findings written up against the standard, BS or building safety case clause they relate to, with severity and priority assigned. 03 ### Proposal Itemised quote, programme, RAMS and product/competency evidence: sent to the distribution list you nominate. 04 ### Works On Site Tidy, resident-aware delivery. Dust control, drop sheets, daily clear-up and notified working hours. One named lead on site. 05 ### Sign-Off & Handover Photographic completion pack, certificates and product traceability documents supplied for your file. Why It's Worth It ## What You Actually Get. ### Prompt Reactive Response Reactive call-outs across all the postcodes we cover attended promptly during working hours on contract: response times confirmed in your SLA. ### Safer Communal Areas Trip-hazard, lighting and self-close defects logged and closed before they escalate to a resident injury claim. ### Longer Asset Life Communal decoration, joinery and entry systems maintained on cycle: extending capex intervals from 7 to 10+ years on most blocks. ### Lower Total Cost Single-contractor coordination removes 15-25% of the management overhead built into multi-trade contracting. ### Reliable Compliance Calendar Fire-door inspections, EICR remediation, alarm tests and water-hygiene flushes scheduled and reminded: nothing slips. ### Peace Of Mind For Property Managers One named contact, monthly portfolio report, paperwork that audits cleanly: and the bandwidth back to manage assets. In Detail ## Block Maintenance, Every Variation Covered. Materials, methods and the situations each variation applies to, so you know what you're buying before you buy it. Working across Bournemouth · Poole · Christchurch · Wimborne Minster · Ferndown · Blandford Forum · Dorchester [Full Service Area Map](/service-areas) ### Planned preventive maintenance (PPM) Monthly or quarterly visits per block running a documented checklist: communal lighting, fire doors visual, self-close function, entry door operation, communal cleaning audit, external common-parts audit, plant-room visual. Closed out with photo-log and exception report. ### Reactive call-out Prompt attendance during working hours (8:00 – 16:30, seven days a week) across all the postcodes we cover and out to Dorset, Hampshire and Wiltshire. Priority categories agreed at contract stage (life-safety, security, habitability, comfort). No out-of-hours or emergency call-outs. ### FRA action close-out Type 1, Type 2, Type 3 and Type 4 FRA action lists worked as a coordinated programme: fire-door remediation, compartmentation, signage, emergency lighting, alarm interfacing. Closed out item-by-item against the FRA reference number. ### Communal decoration cycles Decoration programmes scoped at 5, 7 or 10-year cycles per block. Specification, sample boards, resident notification, programme delivery and post-works snag. ### Lift-area & lobby joinery Wear-point joinery, kicker boards, vanity panelling, post-box surrounds, lift-shaft architraves, replaced or refinished on cycle. Often more cost-effective than full refurbishment. ### Entry systems & access control Door entry phones, fobs, mag-lock service, audit-trail set-up: coordinated with your existing access control supplier or replaced under separate scope. ### Monthly reporting & KPI tracking Portfolio report each month showing visits closed, SLA performance, capex actioned, FRA close-out progress and forward 90-day programme. Reconciles cleanly to your scope of services agreement. Questions ## Straight Answers. Cost, timeline, documentation, lifespan, availability: the questions everyone asks, answered before you call. [Ask Yours](/contact) ### How do you price block maintenance? + Either on a fixed monthly PPM retainer plus time-and-materials reactive, or on a per-block fixed annual fee inclusive of agreed reactive volume. We quote both models from the schedule of services and let you choose the commercial structure. ### What response times do you offer? + We work 8:00am to 4:30pm, seven days a week. Life-safety and security tickets are prioritised first across all the postcodes we cover, habitability tickets scheduled promptly across Dorset, Hampshire and Wiltshire. Novopro does not currently offer out-of-hours or emergency call-outs. ### Can you act as principal contractor on planned works? + Yes: for projects under the CDM 2015 notifiable threshold, with full RAMS pack, principal contractor agreement, weekly progress reporting and resident notification programme. ### Do you cover both residential and mixed-use blocks? + Yes: purpose-built blocks, converted blocks, mixed retail-and-residential, sheltered housing and commercial multi-let. Compliance regime adjusted to the building's regulatory profile. ### What size portfolio do you take on? + Anything from a single 12-flat block to a 40-block portfolio. We don't subcontract reactive trade base: keeping consistency, but the scale we can absorb in any quarter is limited. Larger portfolios mobilised in phases. ### What company are you registered as? + Novopro Fire Protection Ltd, Company Number 17225932, registered in England. Insurance and accreditation documentation can be discussed at quote stage. ### How do you handle resident complaints? + All resident-facing works run with 48-72 hours' notice. Complaints logged against the job reference, with response within 24 hours and resolution targeted at 5 working days. Reported in the monthly portfolio report. ### What's the minimum contract length? + 12 months on the PPM retainer to allow the cycle to bed in: break clause at 6 months on either side for SLA non-performance. Reactive-only relationships are project-by-project, no contract required. ### Can you take on a block mid-year? + Yes: we mobilise mid-cycle regularly, with an opening-position survey to baseline compliance status and a 90-day plan to close out any inherited issues. On The Job ## Block Maintenance & Wider Novopro Work. A rolling gallery from live and recently completed jobs across Dorset, Hampshire and Wiltshire. [View Full Gallery](/our-work) ![Novopro Fire Protection block maintenance at Ocean Heights, Bournemouth](/__l5e/assets-v1/facf57a7-ae85-4e4e-8ca2-a7149cc08178/novopro-fire-protection-block-maintenance-ocean-heights-bournemouth.jpg) ![Novopro Fire Protection block maintenance at a Bournemouth residential flats development](/__l5e/assets-v1/aeb2472d-ad71-48c7-862d-8b0e78907dd6/novopro-fire-protection-block-maintenance-residential-flats-bournemouth.jpg) ![Novopro Fire Protection van attending a residential flats block, Bournemouth](/__l5e/assets-v1/676da260-38c1-4981-a936-30a362bc7538/novopro-fire-protection-block-maintenance-residential-flats-van-bournemouth.jpg) ![Novopro Fire Protection van fleet on site in Grosvenor, Bournemouth](/__l5e/assets-v1/7ed023a2-8ece-41ba-9c77-da88228986c4/novopro-fire-protection-block-maintenance-van-fleet-grosvenor-bournemouth.jpg) ![Chrome and glass balustrade balcony refurbishment on a Bournemouth block](/__l5e/assets-v1/442d075e-af5a-44c5-82c6-8778eaf4e2d2/novopro-fire-protection-block-maintenance-glass-balustrade-balcony-bournemouth.jpg) ![Double-glazed commercial fire door installation, Bournemouth](/__l5e/assets-v1/f42f7ca9-411a-4971-8e88-f1920fe83c62/novopro-fire-protection-fire-door-installation-double-glazed-commercial-bournemouth.jpg) ![Timber panelled internal fire door installation, Dorset](/__l5e/assets-v1/a793a867-c26a-4a03-887c-17db50631b94/novopro-fire-protection-fire-door-installation-timber-panelled-dorset.jpg) ![Timber panelled internal fire door installation with overhead closer, Dorset](/__l5e/assets-v1/207ab77b-6e3a-46a5-a557-7bf3cd810307/novopro-fire-protection-fire-door-installation-timber-panelled-dorset-2.jpg) ![Fire door inspection on a communal blue fire door, Bournemouth](/__l5e/assets-v1/e23b94b6-ec4f-4061-8680-be4f413d4381/novopro-fire-protection-fire-door-inspection-single-blue-door-bournemouth.jpg) ![Bespoke fitted bookshelves by Novopro carpentry team, Bournemouth](/__l5e/assets-v1/0cebdc99-c0f7-4eb1-9862-c1c9d2932458/novopro-fire-protection-carpentry-fitted-bookshelves-bournemouth.jpg) ![Modern kitchen fit-out completed by Novopro general building team, Dorset](/__l5e/assets-v1/b90d4b2c-3552-4ebd-90ae-5561a58d74d3/novopro-fire-protection-general-building-kitchen-fit-out-dorset.jpg) ![New build residential construction project by Novopro, Dorset](/__l5e/assets-v1/30fd7a4c-fc18-4f67-8f51-2eaa3b0d7856/novopro-fire-protection-general-building-new-build-construction-dorset.jpg) ![Scaffolded roofing works on a period property, Dorset](/__l5e/assets-v1/ba5c59e5-77ba-46ec-9a30-8af2d2c76cf8/novopro-fire-protection-general-building-roofing-scaffolding-period-property-dorset.jpg) ![Slate roofing with scaffolding on a Dorset property](/__l5e/assets-v1/97413a85-e804-47c4-a0d0-f0a277233333/novopro-fire-protection-roofing-slate-roof-scaffolding-dorset.jpg) Previous slide Next slide Next Step ## Consolidate Your Block Maintenance: Book A Portfolio Review. Site survey within our coverage area, written quote issued after the visit, no obligation. Bournemouth-based, covering Dorset, Hampshire and Wiltshire. [Request A Quote](/contact) [01202 012290](tel:+441202012290) Qualified Inspectors Firequal Qualified Installers Compliance Documentation Issued Company No. 17225932 Related Services [General Building](/services/general-building) [Decorating](/services/decorating) [Fire Door Inspections](/services/fire-door-inspections) ![Novopro Fire Protection](/__l5e/assets-v1/85b35ff4-3201-4053-94ae-8d4a67cdd7d0/logo.png) Compliance, refurbishment and property maintenance for managing agents, local authorities, housing providers and commercial clients across Dorset, Hampshire and Wiltshire. Firequal-qualified fire door installation, inspection and compartmentation. [01202 012290](tel:+441202012290)[hello@novopro.services](mailto:hello@novopro.services) 267 Holdenhurst Road, Bournemouth, BH8 8BZ #### EXPLORE - [Services](/services) - [Service Areas](/service-areas) - [Our Work](/our-work) - [About](/about) - [Reviews](/reviews) - [Contact](/contact) #### SERVICES - [Fire Doors](/services/fire-doors "Fire Doors: Bournemouth & Dorset") - [Fire Compartmentation](/services/fire-compartmentation "Fire Compartmentation: Bournemouth & Dorset") - [Fire Door Inspections](/services/fire-door-inspections "Fire Door Inspections: Bournemouth & Dorset") - [Block Maintenance](/services/block-maintenance "Block Maintenance: Bournemouth & Dorset") - [Carpentry](/services/carpentry "Carpentry: Bournemouth & Dorset") - [General Building](/services/general-building "General Building: Bournemouth & Dorset") #### SERVICE AREAS - [Bournemouth](/service-areas/bournemouth "Fire-door & block maintenance in Bournemouth") - [Poole](/service-areas/poole "Fire-door & block maintenance in Poole") - [Christchurch](/service-areas/christchurch "Fire-door & block maintenance in Christchurch") - [Wimborne Minster](/service-areas/wimborne-minster "Fire-door & block maintenance in Wimborne Minster") - [Ferndown](/service-areas/ferndown "Fire-door & block maintenance in Ferndown") - [Blandford Forum](/service-areas/blandford-forum "Fire-door & block maintenance in Blandford Forum") - [Dorchester](/service-areas/dorchester "Fire-door & block maintenance in Dorchester") - [Weymouth](/service-areas/weymouth "Fire-door & block maintenance in Weymouth") - [Dorset](/service-areas/dorset "Fire-door & block maintenance in Dorset") - [Hampshire](/service-areas/hampshire "Fire-door & block maintenance in Hampshire") - [Wiltshire](/service-areas/wiltshire "Fire-door & block maintenance in Wiltshire") © 2026 Novopro Fire Protection Ltd. Company No. 17225932. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy)Open 7 days 8:00am – 4:30pm [Call Now](tel:+441202012290)[Get Estimate](/contact) We use essential cookies to run this site, and optional cookies only with your consent. [Cookie Policy](/cookie-policy). AcceptReject